FREQUENTLY ASKED QUESTIONS

Is Treats Unleashed a franchise? Where do all your treats come from? Do you deliver?
Get the answers to these questions & more below!

IS TREATS UNLEASHED A FRANCHISE?

No, Treats Unleashed has been family-owned and operated since 2002. The owners, Ian and Teresa, started the company after moving to St. Louis and realizing there was a need for all-natural pet treats, pet foods, and quality pet products. Treats Unleashed has since grown to 13 shops in the St. Louis area, one in Columbia, MO and three in Kansas City. Read the whole story

WHERE DO ALL YOUR TREATS COME FROM?

We bake all our treats that are featured on the treat tables fresh daily in our stores. Each shop is equipped with it’s own pet bakery, and all our treats are hand-made with all-natural ingredients and lots of love!

ARE THERE ANY ALLERGENS IN YOUR TREATS?

The following allergenic ingredients are used in our bakeries:

  • Cereal grains containing gluten (wheat and oats)
  • Peanuts and Peanut Butter
  • Dairy products (whey/cheese powder)

Many of our products do have nut products in them such as peanut butter. A few of our treats, for example our Grrnola Soft bites actually contain peanuts.

WHY DO YOU USE CAROB TO DECORATE YOUR TREATS?

Carob is non-toxic to dogs, cats and even horses! Carob is naturally brown in color and is safe for pets. We use carob to decorate some of our specialty treats and pet cakes.

DO YOU HAVE A REWARDS PROGRAM?

Yes! Our Frequent Barker Club is our member rewards program. By joining, you’ll receive a FREE Birthday/Gotcha Day treat, discounts on custom cakes, and exclusive offers and money-saving coupons in our monthly newsletters. We also offer a no-hassle and convenient Frequent Feeder Program – Buy 12, get 1 FREE!, featuring 12 premium pet food brands.

DO YOU DELIVER?

Yes, we offer multiple options for your convenience – in-store pick up, local home delivery to your door & ground shipping. Click here to learn more about how to order for pick up & delivery.

WHAT IS AUTOSHIP?

Treats Unleashed now offers Autoship for your pet food, treats, supplements & more! Get everything you need automatically delivered right to your door every month! Get 5% off every order + get every 13th bag of pet food delivered for FREE! Click here to learn more about how to subscribe for Autoship!

DO YOU OFFER GIFT CARDS?

Yes! Treats Unleashed gift cards are the perfect present for that special pet lover in your life. You can redeem your gift card in-store or online. Purchase a gift card or check your balance here.

WHERE CAN I SEND A REQUEST FOR A DONATION?

Please fill out the request form on our donation page to request a donation for your non-profit or upcoming event. Please include as much info as possible about the upcoming event. Allow at least 4-6 weeks lead time for your request.

WHAT IS YOUR COVID-19 RESPONSE PLAN?

We are committed to staying open and serving the communities we call home, we’ve just had to make some adjustments along the way to ensure the safety of our team, customers & pets. Read our full response here.