fbpx

Community Update

Thank you to all our customers for supporting us during these hectic times. We are committed to staying open and serving the communities we call home, we’ve just had to make some adjustments along the way to ensure the safety of our team, customers & pets.

To minimize exposure & protect the health and safety of our team and your loved ones, we hope you will use our free curbside pickup or new online local home delivery services.

Ways We Are Working to Keep You Safe

Curbside Pickup

Call or place your order online. Select "Curbside Pickup" at checkout and choose a pickup date and time. When your order is ready, you can get in the car, drive & bark (or call) when you arrive! We'll bring your order right to your car for contactless pickup & we'll add a few special treats on us to remind your pup we still love them.

Local Home Delivery

Call or place your order online for local home delivery! Our personal pet shoppers will fetch it all for you and have them delivered to your door same day when you order before 3 pm! $25 minimum order & FREE delivery on $75 or more!

More Delivery Details
Additional Phone Lines

We've added some additional phone lines to handle the increased volume of calls. If we aren't able to answer the phone right away, it means we are assisting another customer or acting as a personal shopper. Please leave us a message, and we'll return your call to help you as soon as possible! Thank you for your patience!

Extra Safety Precautions

We are regularly sanitizing all frequently used surfaces, such as baskets, checkout machines, countertops & bakery equipment. We are pre-packaging all our treats to minimize contact. We are restricting the number of employees and customers in the store. And we are following strict wellness guidelines.

Employee Support

Our employees are the heart of Treats Unleashed. To keep them safe, we've provided protective equipment such as cloth masks, gloves & extra cleaning supplies. Treats Unleashed's wellness protocol requires any team member who is ill or immunocompromised stay home, and Treats Unleashed is offering paid time off or a leave of absence for any team members who cannot or prefer not to work during this time.

Self-Wash Services By Appointment Only

Self-Wash is open by appointment only. Appointments are temporarily limited to 45 minutes in St. Louis & Columbia, and 30 minutes in Leawood, so we can properly clean & sanitize the self-wash room for the next customer & their pet. Please bring your own apron. Walk-in nail trims are temporarily closed.

How You Can Help

We're asking for your help in keeping our community safe. Please utilize curbside pickup & delivery services. If you need to visit the store, please call ahead and wear protective covering over your nose and mouth. We also ask that if you must visit, please limit it to one person per household and that you allow us to help you pick out what you need instead of browsing. Thank you for your cooperation in helping us keep our team and our loved ones safe.

Returns

We are now accepting returns for products bought within 30 days with a receipt. Thank you for your support and for shopping local!

Please visit our Grooming Page for more specific information on how we’re working to keep you and your pet safe during their grooming appointment.

For the latest information about COVID-19 and pets, please reference this CDC update.

A Message from Teresa, Owner & Founder

“Things are changing daily as new information comes in, and all we can do is try to make best of it, help each other out, and stay safe. Our goal is to keep our entire family healthy – from customers to staff to our own extended families at home. It’s imperative that we all do our part to maintain safety and keep COVID-19 contained.  Thank you for your continued support of our small, familly-owned business during this time. We are so thankful to be part of such a strong and loving community & family.” – Teresa


?
We use cookies. We want to make our website more user-friendly and continuously improve it. If you continue to use the website, you agree to the use of cookies. ACCEPT.
×